FAQs

Why should everyone pay the same price every time they charge when every EV Driver is different and every moment requires different charging profiles.?

You should not. Our charging technology understands your EV Driving profile and adapts the charging rates to save you money.

Why should you have to wait for a charger because they’re all busy?

You should not. In a well-designed EV Charging system, the wait time is minimal. At CityVitae we put our technology in motion to inform you of the right number and type of chargers for today and for the future, because no two clients are the same.

Why should the host commit to an amount of power that they don’t need today?

You should not. We save our clients thousands of dollars by implementing an evolutionary system. CityVitae advises on and designs the right capacity for your charging needs today and near future. This allows our hosts to evolve and grow their system over time in a very cost-effective way.

How does CityVitae make it possible for hosts and drivers to join the sustainability movement?

At CityVitae, we are very conscious of the challenges posed by Net Zero objectives. For this reason, our programs contain numerous proposals adapted to the most committed users and maximizes GHG emissions savings with important discounts.

Does CityVitae offer a local service?

Our goal is to grow hand in hand with our customers by providing a quality, local, turnkey service.

How do I prevent drivers from staying parked in common area EV parking spaces all day?

Almost any operational challenge you can imagine CityVitae can solve with our EV Charge Management Technology. We have a solution called “occupancy fee,” which sends a message to the driver asking to pick up their car once they are done charging. If the driver does not remove their car from the charger, they will start being charged per minute until they leave. This incentivizes a quick turnaround time of parking spaces.

Can we give our clients a favorable deal or a discounted rate on the use of chargers in our business?

Almost any operational challenge you can imagine CityVitae can solve with our EV Charge Management Technology. Our fee generation system is extremely flexible a discounted rate can be given to our clients at any time. This allow hosts to optimize charger use depending on the time of the day, and input other other factors about the driver such as “visitor” or “customer”.

I have customers/residents that plug a portable charger into a regular outlet in their parking space to recharge their car. How can I track their energy consumption so that I can charge for reimbursement?

Almost any operational challenge you can imagine CityVitae can solve with our EV Charge Management Technology. CityVitae has developed a compact measuring energy system, the City Meter, which reports and manages the energy consumed by electric vehicle chargers in the sockets of your office, parking lot, residence, or business. You will receive a detailed summary of information in your e-mail daily, monthly, and annually for each individual. Call us for more information about our City Meter solution.

We have 250 parking spaces in our residence/parking, how many chargers should we ideally install in our parking lot?

There is no “ideal” number. Our team performs a custom analysis of your current and future charging needs, and will advise you on charging capacity and hardware needs (as it relates to both quantity and type of chargers) with your goals in mind. The most important thing is to build the installation in an evolutionary manner so that it can grow over time as adoption continues to grow.

What sets CityVitae apart from our competitors?

We are not the most qualified to answer this question because frankly we do not know in detail what others offer. What we can tell you is what our clients tell us about why they have chosen to work with us:

1. The first reason is usually the quality of service and the reactivity of our team. Our goal is not to just buy up as much space as possible. Our goal is to provide a local quality service that meets the charging needs of customers, sometimes with totally disparate needs.
2. CityVitae owns all of our charging and network management technology. This gives us more flexibility than many other large and small charger management parties. For example, we have co-branding programs with our customers, carefully customized charging rates, and many other features that are unique to CityVitae.
3. In the race to capture space, many have specialized in the sale of fast or slow chargers, and others in the sale of chargers in specific markets. CityVitae technology is both charger and market agnostic. Our experience has taught us that every client deserves a custom analysis of their needs because they require different uses of electromobility, and our clients appreciate this dedication.
At the end of the day, the best way to find out what really makes us different is to give us a call!

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